This is how my morning started.
A man came into the store (before I had officially opened) – obviously fearful of me because he had a mask on and I did not.
He violently put an empty jar of product on the counter – ran back to the door and shouted “I need another one of THOSE” – pointing to the jar he had slammed on the counter.
I knew this was going to be unpleasant.
He asked if I did not believe in masks (I had not even had the chance to turn everything on at the store yet and was a little caught off guard) – and I said that they made me feel sick. Which they do. Because you are recycling dirty air and carbon dioxide which is incredibly unhealthy. He was visibly pissed from the peering eyes coming out over that mask that was so effectively working to muzzle his spewing.
I offered to go get a mask to make him feel more comfortable. He declined.
So, later that night, this is the lovely feedback I received:
As I voiced my serious concern to you personally at check out to the fact that you being the owner of the store did not bother to wear a face mask, it only occurred to me as I was already on my way that should have returned the item…..but I have definitely decided to get my product in the future elsewhere.
I believe you that mask may produce some discomfort or a headache as you mentioned but your store does not have the kind of frequency where you have to wear it continually simply have it at hand and wear it as a customer enters the door. I considered your comment a foul excuse and disrespect to your customer and fellow human being. Considering the seriousness of covid19 we all have an obligation to do our part – no question.
I had 2 beers in me when I got this and restrained from replying that night. The next day I refunded him, and replied:
|“Dear Sir, So sorry for how upset you are. We have refunded you and think you will definitely find a better fit for your shopping experience other than our store. Best, The That’s Natural Team”|
This was the first time in 3 years I have ever been treated like this in my space. So miserable. So unbelievably sad. I absolutely love and care about people and my customers. To have people make you feel this way is the worst. How much longer will this go on?
Sadly, I think for a long, long time.